Refund policy
WildBatch Happiness Guarantee - Return & Refund Policy
Last updated: August 19th, 2026
The short version
We make a concentrated cleansing powder in a refillable bamboo capsule. Once it's opened, we can't resell it — so instead of making you ship anything back, we just make it right. That's the whole policy.
1. 30-Day Happiness Guarantee
If you're not happy with your WildBatch order for any reason — scent, texture, it's just not for you — email us within 30 days of delivery and we'll refund you in full. No need to send anything back.
What's covered:
- Starter Kits, Single Capsules, 4-Packs, and Refill Pouches
- Opened or unopened product
- Any reason — you don't need to justify it to us
How to request one: Email support@wildbatch.co with your order number. We aim to respond within 24 hours and process refunds within 1 business day of approval.
Refund method: Refunds are issued to your original payment method. (Optional: At your choice, we're also happy to issue 110% of your order value as WildBatch store credit instead — if you're open to giving another scent a try, it's on us.)
2. Damaged or Defective Capsules
The bamboo capsule is built to last, but if yours arrives damaged or cracks under normal use within 12 months of purchase, we'll send a replacement capsule at no cost.
What we need from you:
- Order number
- A photo of the damaged capsule
No need to return the damaged unit unless we ask for it. This is a manufacturing warranty, not a general return — it doesn't reset the 30-day happiness guarantee window on the rest of your order.
3. What's Not Covered
- Orders older than 30 days for standard refunds (capsule defects remain covered per Section 2)
- Products purchased through third-party retailers or wholesale partners — contact the retailer directly for their return policy
- Shipping charges on the original order (if any were charged) are non-refundable, though this rarely applies since most orders ship free
4. Order Issues (Wrong Item, Missing Item, Shipping Damage)
If something arrived wrong, broken in transit, or didn't arrive at all, this isn't a "return" — it's on us. Email support@wildbatch.co with your order number and, if applicable, a photo. We'll send a replacement or refund immediately, no 30-day clock involved.
5. Subscription / Refill Cancellations
You can cancel or pause your refill subscription any time before your next billing date. Cancellations take effect immediately and you won't be charged again. No refunds are issued for already-shipped subscription orders beyond the standard 30-day happiness guarantee.
6. Wholesale & Retail Partners
This policy applies to direct purchases from wildbatch.co only. If you purchased WildBatch through a retail or wholesale partner (BattlBox, Kula Cloth, REI, etc.), that retailer's return policy applies. WildBatch wholesale terms are governed separately under individual partner agreements.